Frequently Asked Questions

What is VÉNZO Lifestyle?
VÉNZO Lifestyle is a modern clothing brand focused on high-quality, stylish apparel that combines comfort and contemporary design for everyday wear.

How do I place an order?
To place an order, browse our online catalog, select your preferred items, choose sizes and quantities, then add them to your cart and complete checkout with your preferred payment method.

Can I track my order?
Yes! Once your order is shipped, you will receive an email or SMS with tracking details so you can follow its delivery status.

What should I do if I receive a defective or wrong item?
If your item is damaged, defective, or incorrect, please contact our customer support within 24 hours of delivery with photos and order details so we can assist with a return or replacement.

Do you offer returns and exchanges?
Yes — items unused and in original condition can be returned or exchanged within the specified return period for eligible products. Please see our Return Policy for full details.

Can I change or cancel my order after placing it?
Order changes or cancellations are possible only before the order is shipped. Contact us as soon as possible if you need to modify your order.

How can I contact customer support?
You can reach us at (+880 1940-402265, +880 1710-742243) or message us directly on our Official Facebook page (https://www.facebook.com/venzolifestyle) for help with orders, returns, or general inquiries.